How to Write a Good Customer Service Resume
Creating an effective customer service resume or CV (Curriculum Vitae) is about highlighting your pertinent experiences and abilities. A well-written resume as well as a compelling cover letter, as well as a professional LinkedIn profile, can make significant difference in getting an employment. We at Port Macquarie Resume, we specialize in providing CV and resume writing services as well as cover letter writing and LinkedIn profile optimization to help to stand apart from your crowd. In this article, we will go over how to describe the customer service aspect on a resume or CV, show capabilities in customer service on your resume or CV, and provide tips regarding how to present your the skills of customer service.
How to describe customer service on a resume or CV?
When you are describing your service to customers experience, you should focus on specific roles and tasks. Use action verbs like "assisted," "resolved," or "responded," to describe your job. Include any pertinent measures, such as satisfaction levels of customers to show your contribution.
How to show customer service capabilities on a resume or CV:
Alongside describing your experience, it’s important to emphasize specific skills relevant to customer service. These include communicating and problem-solving skills. Include any relevant training or certifications, such as a customer service course or a certification for a particular customer service software.
What should I write about in regards to customer service skills:
When you write about your customer service skills, focus on the most vital and relevant skills for the position you’re applying to. For example, if your job demands a lot phone contact, make sure you highlight your experience and skills in phone customer service.
How can I document the customer experience I had:
When writing about your experience with your customer service experience, use specific examples and measure your successes. For instance, instead of telling the reader that you "Helped customers with their concerns," say "Assisted an average of 50 customers a day by answering their queries, which resulted in a 95% satisfied rate."
Following these steps follow these suggestions to create an effective customer service resume, an application letter, and LinkedIn profile that highlights your relevant experience and skills which makes you a great candidate for customer service roles. Remember to proofread your resume, CV and cover letter prior to you submit it. You may also consider having professional assistance from Port Macquarie Resume if you need assistance.
